Tip 28 - HidingTip #28
You can’t ignore working with difficult people!

Whether they are the “Yes” people, the “No” people, the Gripers, the Passives, the “Know-it-alls” or the Dictators, difficult people exist in the work place.  And you do have to learn to live with them.  If you take some time to understand exactly what is happening, it isfar better to address the difficult person while you can maintain some objectivity and emotional control.