Tip 29 - EmpathyTip #29
Managers can’t totally ignore the personal lives of their employees!

People are complex and their life’s experiences intertwine with their job performance.  Managers need to find time to listen and express some empathy with their employees concerns, both for their job and their personal life. Expressing empathy doesn’t mean a manager is giving up control, rather it means gaining more control as he or she begins to understand the individual.  And because the manager is listening, it can set into motion potential solutions focusing on performance.